UK broadband, telephony and pay TV trends Q2 2018: Great volume, shame about the ARPU | Aug 2018

Sectors: 
Fixed Line
Media
Telecoms
UK Media
Companies: 
TalkTalk
Sky
Virgin Media
BT

UK broadband subscriptions re-accelerated in Q2, bucking a three-year downward trend, but market revenue growth still fell as BT’s overlapping price increase dropped out and all of the operators continued to struggle to meaningfully grow ARPU

Regular existing customer price increases and continued (but slowing) migration to high speed are being cancelled out by flat-to-down new customer pricing, and the frequent need to discount existing customers down to these levels to retain them

High speed net adds disappointed despite Openreach’s price cut, with many consumers unwilling to pay even a modest price premium for extra speed, a sobering thought as aggressive full fibre network roll-outs are being considered

Access UK broadband, telephony and pay TV trends Q2 2018: Great volume, shame about the ARPU