Claire Holubowskyj, senior research analyst, Enders analysis, said: “A key value of chatbots is in how their only incentive is to give the best possible answers to queries — introducing advertising, even if not directly integrated into responses, erodes this by casting doubt on whether serving users or monetisation is motivating recommendations.”
Despite concerns and clear issues that need to be addressed, advertising revenue enables access for consumers who cannot afford expensive subscriptions.
Holubowskyj said: “How necessary advertising is will depend on a model’s user base: higher-value enterprise subscriptions are the clearest route to profitability, but are only feasible for a handful of tools.
“Most audiences won’t be upsold to higher paid tiers, so for consumer-oriented model providers, advertising will be the main way to monetise reach.”