Karen Egan was quoted in The Telegraph on "TalkTalk on the brink as dreams of budget broadband billions unravels"
30 June 2025Karen Egan, at Enders Analysis, says: “It will be worrying [the Government] because they do have a high proportion of vulnerable customers.
“I think there’s a fear of a lot of disruption, but in the case of TalkTalk there’s a lot of ways they can ensure the service doesn’t ever go down.”
Potential options include a “supplier of last resort” scenario, similar to the one used in the energy sector. This would see a trusted larger player, such as BT, appointed to take over TalkTalk’s customer base should it collapse.
Alternatively, the Government could intervene to prop up the company for a limited period, giving customers time to switch to a different provider of their choosing.