In early March, OpenAI pulled back from Instant Checkout, a plan in which consumers would shop for goods directly inside ChatGPT. This was after a five-month trial in which the company appears to have found that building a successful commerce platform is harder than it looks. “Like many of OpenAI’s initial launches, it felt more like a public demo of what the tech could do than a very sustained effort to set up a commerce business,” said Niamh Burns, an analyst at Enders.
Then, last week, it ditched Sora, its viedo-generation platform, and with it a $1bn deal in which Disney was going to license OpenAI-generated content to “unlock new possibilities in imaginative storytelling”. This was strategic for OpenAI, because Sora was a money pit. It was awkward for Disney, which reportedly learned that the platform would be axed an hour before the public did.