Karen Egan was quoted in The Times on "How we fell out of love with having the newest phone"
12 September 2025Karen Egan, head of telecoms at Enders Analysis, said that in the past the only way to keep up with the rapid development in mobile technology was to buy a new phone. “But now new models are just an evolution of the previous one rather than introducing revolutionary change.”
She said that with better battery lives and software updates older phones can do many of the same things as the latest models and “people are happy to hold on to them for longer especially with the cost of living crisis continuing to bite”.
She agreed with Ives that the average replacement cycle in the UK had doubled since 2020 from just over two years to about four years. “People need to feel they are missing out on new features in order to get them to upgrade.”
“At the very top, people are still upgrading,” Egan said. “They’re the people that are still on the contracts with a free upgrade every two years. They’re similar to the people who lease cars and get a refresh every few years.”
