Tom Harrington was quoted in The Telegraph on "The magic that means you’ll never cancel Netflix"
31 January 2025Tom Harrington, of Enders, says that the company’s speed is also a crucial factor. Show trailers start playing in seconds and lags are rare.
“The user experience is probably undervalued in its contribution to Netflix’s success,” Harrington says. “For a lean-back medium like TV, any added aggravation raises the bar of how good your content has to be to make the journey worthwhile.
“There’s an alchemy of a number of things that Netflix does better than anyone else.”