Niamh Burns was quoted in The Media Leader on "Will ChatGPT and Bard upend Search advertising as we know it?"
14 February 2023“Google has a high bar for launching these kinds of products because of their low tolerance for reputational damage, and we have seen why last week with that embarrassing slip-up,” says Niamh Burns, online research analyst at Enders Analysis.
“But this kind of inaccuracy is a chatbot problem, not a Google problem. There’s no reason to think that ChatGPT is any more likely to generate accurate answers, and I’m not convinced any chatbot is ready to handle hundreds of millions of requests without some serious unforeseen issues.”
She added “People don’t click on ads because they are answering the kind of basic informational question a chatbot can answer."