“The hope is that agents are able to bring some real utility to users – to actually do things for them rather than just outputting polished text and sounding impressive,” said Niamh Burns, senior media analyst at Enders Analysis.
But Open AI has acknowledged that allowing an AI agent even limited reign over computer systems meant that “with this model there are more risks than with previous models”.
Burns, an independent analyst, said: “It’s easy to say the system will require your approval before making a purchase, but what goes into the process of that system finding the products? Would there be commercial deals where brands pay to be featured by assistants, or cases where they might feature their own products more than competitors?
“These AI companies are under growing pressure to monetise their products, so some version of ads or sponsored placement feels inevitable.”