Karen Egan was quoted in The Times on "Why broadband and phone bill crackdown may actually cost you more"
29 July 2024Karen Egan, a telecoms specialist at Enders Analysis, said that inflation-linked rises helped firms to offer competitive upfront deals to entice new customers and to make up for the fact that it had become harder to make profits in other areas.
“Traditionally operators made their real profits from things such as roaming, international calls and out-of-contract pricing. Regulation has really chipped away at many of these, leaving operators with fewer and fewer ways to make money.”