TTG Q3 2010/11 trading update: record churn

9 February 2011

TalkTalk Group (TTG) lost broadband customers for the first time in its history in the quarter to December due to dissatisfaction among former Tiscali customers, and to a lesser extent, at AOL UK

But gross additions appeared to remain healthy and ARPU growth was strong, holding group revenue flat

The group remains on track to make guidance for the financial year to March. Beyond that, we remain optimistic about the prospects for further cost reduction, but reducing churn remains a daunting prospect

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