Voice-over-IP

Voice-over-Internet-Protocol (VoIP) is a fashionable topic and this report provides our assessment about whether the mass market potential in Europe matches the rhetoric of enthusiasts or the experience of the United States. In other words, does VoIP represent a fundamental threat to the continent's (and the UK's) incumbent telecoms operators, which still dominate the fixed telephony business? In our view, VoIP in Europe has quite a limited potential for consumers in general although business applications will expand significantly.