The Financial Times
30 April 2013An Enders Analysis report, Facebook Home and mobile [2013-034], was quoted in an article discussing the challenge for mobile operators created by the rise of free chat apps.
Users are increasingly replacing paid for SMS messages and voice calls with free services. "As an operator would see it, arbitraging between the price charged for data and that charged for SMS or voice, or indeed using Wi-Fi," the report said. "This is especially an issue in prepay and emerging markets, which tend not to have existing big SMS and data bundles."