The UK government is on the cusp of introducing legislation that will force online platforms to monitor and mitigate the presence and spread of harmful and illegal content, in a regulatory first for big tech.

Affected companies should take note: they will need to prepare for a higher level of transparency and communication with regulators, and larger service providers will require expanded moderation, user verification and research capabilities.

Users should be protected as platforms balance complex competing duties. News publisher content has a carveout, but publishers may experience butterfly effects as the online environment is reshaped.

Amazon has capitalised on the pandemic’s boost to ecommerce, reporting 67% global revenue growth from 2019 to 2021. While Shopify’s impressive trebling of B2B revenues was from a lower base, at 44% of Amazon’s Marketplace it is closing the (still huge) gap

Shopify appeals to brands around the world, leveraging the open internet to establish a direct-to-consumer (D2C) business, undermining Amazon’s position as the B2B ecommerce one-stop-shop in 17 markets

Shopify is not a direct platform competitor to Amazon, which boasts a captive audience of Prime members and fulfilment. Shopify’s expansion to fulfilment in North America is the first threat to Amazon’s grip

TikTok has reached a billion users worldwide just four years after its global launch, much quicker than social media rivals, though its ban in India is a drag on growth.

TikTok’s popularity with under-25s has contributed to a hollowing-out of Meta’s active userbase. During the pandemic, TikTok also expanded its reach among older demographics, cementing its position within the mainstream and posing a further threat to Meta. 

TikTok could earn twice as much revenue as Snap in 2022, making it the first app to break out of the mid-league in years, with a huge runway for growth backed up by ByteDance’s remarkable success in China. 

Looking back, 2021 retail sales volume growth of 5% augurs well for sustaining real private consumption growth of about 5% this year, despite high inflation eating into disposable incomes

The pandemic shift to online in H1 2021, which boosted the share of online to over 30% of retail (excluding fuels), has degraded under hybrid work-from-home (WFH), which should anchor the share of online at about 25% in 2022

In a marked shift from the last ‘old normal’ of 2019, Black Friday’s extension throughout November sucked in December spend: advertisers will need to adjust their strategies to reflect the earlier seasonality of sales

Alphabet's stunning growth reflects a shift online that has outlasted pandemic restrictions. Google search is at the heart of online commercial activity

YouTube's slower growth is not yet cause for concern: it is still the biggest website in the world, with growth potential through subscriptions and transactable ads, as well as more brand spend

Alphabet might struggle to balance privacy concerns in the context of the online advertising ecosystem. The future of personalisation in ads is uncertain as Alphabet cancels one of its cookie-replacement technologies

Apple’s record December quarter closed off a huge year for the company, with little sign that supply chain problems affected the core iPhone business. Services, meanwhile, remain strong, and the company’s status as the world’s biggest subscription provider positions the business for a metaverse future.

Apple’s ability to control platforms like the App Store is under regulatory pressure. Apple is ceding ground where it can, while keeping fees high for the mobile gaming cash cow.

China has returned as a meaningful contributor to growth. US sanctions have toppled China’s Huawei, to the benefit of the American firm.

Microsoft’s acquisition of Activision Blizzard is industry transforming—accelerating the momentum toward global subscription gaming across all devices and becoming an entertainment IP powerhouse.

Activision’s ‘toxic culture’ distress was acute and couldn’t be solved—Microsoft will (and should) clean up a tarnished organisation. The troubles had hammered Activision’s share price, allowing Microsoft to pick up world-class IP at a bargain relative to year-ago prices.

Sony faces a harsh reckoning on its long-term strategy for PlayStation, while EA and Ubisoft have become desirable acquisition targets.

Ongoing supply difficulties for PlayStation and Xbox through 2022 and beyond will result in the install base for the generation being permanently impacted. It raises the question: if you can’t buy a console are they even relevant?

VR will stage a comeback this year, as Quest 2 has its highest sales ever, the category will find new appeal from game (and metaverse) developers. If a rumoured Apple VR/AR headset eventuates, expect white-hot interest

Netflix will make strides in its games service―but mostly behind the scenes to deliver a once in a decade transformation of the industry. Don’t rule out a critical and exclusive mobile hit

Fuelled by savings piles accumulated under work-from-home (WFH) and asset price inflation, the strong recovery of private consumption in H2 2021 from the depths of successive lockdowns drove spectacular growth in UK display advertising, up by 24% on 2020 to £16 billion, noting base effects from the dramatic plunge in 2020

With consumers largely WFH in 2021, TV soared 25%, online 28%. Spend on cinema and out-of-home (OOH) in 2021 remained well below 2019 values. In-home goods and services have been strong while those consumed OOH are weak. Government spend on public health messaging remained high in 2021

Private consumption, now also impacted by CPI inflation, will trend upwards in 2022 and power display advertising growth of over 9%, driven by online spend and the continued recovery of cinema, OOH and the press. The sunny uplands we forecast for 2022 could rapidly cloud depending on the course of Omicron as we face Year 3 of the pandemic

The UK’s Q3 GDP growth paints a picture of stolid recovery, leaving GDP still 2.1% below the pre-pandemic peak in early 2020. We expect Q4 will be much stronger, mainly due to booming retail—very beneficial to advertising growth—and returning the economy to peak GDP early in 2022

We predict record highs for retail sales in Q4 with volumes surging on the back of base effects in the previous year, seasonal highs, and ongoing work-from-home (WFH) practices, compounded by a 6-8% YoY increase in retail prices, which could yield up to 14-16% sales value growth

Aside from fizzing retail, the economy enters 2022 facing headwinds from bubbling CPI inflation as energy prices surge on global markets, higher prices for food and other essentials, and Brexit-induced shortages of labour and goods that are hard to alleviate in this island’s economy