Karen Egan was quoted in The Telegraph on "BT loses hundreds of thousands of customers to cheaper rivals"
22 May 2025Karen Egan, at Enders Analysis, said: “Openreach, like the other established players, are suffering line losses as a consequence of the alt-net fibre goldrush, and TalkTalk customer declines.
“It makes things tough for now but the free cashflow recovery story is not at risk and the line losses should moderate as the alt-nets no longer have the funding to expand their networks.”