Karen Egan was quoted in The Times on "Burning ambition behind Ireland’s €1.5bn telecoms merger"
26 January 2026While FMC has driven a lot of mergers and acquisitions activity, “it has almost always been a disappointment”, says Karen Egan, managing director and head of telecoms at Enders Analysis, a leading industry consultant.
Bundling mobile and fixed products into one package has been pitched as a means of retaining customers and reducing churn. The argument is that the more services subscribers take, the less likely they are to leave. Egan is sceptical. “The operator might convince a subscriber to take on an additional product, yet these are the customers that tend to be happy, not the ones likely to leave.”
There can also be a cost to bundling: it usually involves a discount on one or more products, which puts pressure on margins. If the return on FMC is questionable and the cost is real, Egan argues, “it is probably ill advised to pay a premium for convergence”.
