On June 1st BT is launching a radically new pricing structure for its 10m BT Together customers, dropping the distinction between local and long distance calls, and introducing a flat rate 6p for off-peak calls of up to an hour. In this report we look at the impact of these changes on BT, its customers and its competitors.

Digital Bomb lll is our third annual assessment of the global market for digital set-top boxes and associated hardware. So far, our forecasts have been accurate and we continue to see relatively slow growth in the next few years.

Last week’s decision from the Competition Appeal Tribunal was seen as a victory for Freeserve over BT. Does this mean Oftel will have to use a different approach to regulation? Does the decision herald a new era in the regulation of the telecommunications and media industries in the UK? We think not.

Perhaps inevitably, ‘3’ opened for business before it was really ready. As a result, its services are patchy and unreliable. Some of these problems will be overcome in the next few weeks. Others will be more intractable. Overall, we can see some potential in 3G style services, but ‘3’ is far from being a competitor to existing 2G offerings.

Vivendi's only agenda at this time is to effect a disposal of its non-core assets for the best price to reduce debt to manageable levels. This note casts a critical eye on prospects for sale of USA Networks (good), Universal Studios (poor) and VU Games (good), as well as the disposal and valuations for other assets such as Universal Music, Groupe Canal+ and Cegetel/SFR.

With the handsets finally available and (to some extent) working, Hutchison 3G's '3' operation has finally launched in the UK. In this report we review the commercial prospects for '3' in particular and 3G in general.

Wanadoo reached an important milestone in 2002, reporting its first (very small) positive EBITDA margin on its French Internet business, thanks to broadband-related revenue increases and lower narrowband and broadband access costs. In contrast, losses widened at Wanadoo's Internet properties outside France, in particular Freeserve in the UK and Eresmas is Spain, but these were more than fully offset by profits on the Directories segment. This note looks ahead to 2003, when Wanadoo expects to reach positive EBITDA on the Internet segment as a whole, thanks to continued improvement in France and tightly contained losses at Freeserve and Eresmas.

The recent launch of online gaming from the major games consoles makers has focused attention again on the future of Xbox. Will the online version, Xbox Live, enable Microsoft to improve its position versus Sony? Our view is that Sony’s dominance of this generation of consoles will continue.

The troubles of the global music industry are usually assumed to derive from the growth of piracy. This report argues that physical piracy is probably no more of a problem than it has been in the recent past. Digital piracy is indeed becoming more important, but still is by no means the only explanation of declining music sales.

Little research has been done into why consumers move from one supplier to another. Churn, as this phenomenon is known, is much discussed but little understood. We carried out some research to show what types of people churn, why they do it, and whether it is an outcome of a certain type of personality.